PAY PROBLEM: ‘Embrace the 21st century,’ blasts Walmart shopper forced to abandon $439 cart of groceries as he’s blocked from paying

According to THE SUN, Walmart shoppers are once again voicing their frustration over the retailer’s failure to offer tap-to-pay options like Apple Pay. Many customers have taken to social media to complain, with some even abandoning their purchases due to the inconvenience.

Customer Complaints and Social Media Outrage

One shopper expressed their frustration on X (formerly Twitter), revealing that they had to leave a $439 grocery cart behind because Walmart did not support tap-to-pay. The irate customer tweeted, “@Walmart I just walked out of a $439 grocery cart because you don’t have tap to pay. When you guys decide to embrace the 21st century, let me know.”

Another user voiced similar concerns on Facebook, questioning Walmart’s lack of Apple Pay and stating, “How tf Walmart don’t have Apple Pay. I left the cart like that’s y’all problem.”

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Perceptions of Being Outdated

The lack of contactless payment options at Walmart has led many to criticize the retailer for being outdated. One commenter noted, “They’ve never had it. Only store that doesn’t. They want you to use their app.”

Others have pointed out that Walmart’s preference for its own app is problematic. “What’s the point of @Walmart pay if it never works?” one frustrated user wrote on X, adding that they had to leave their items behind and shop at Target instead.

Some customers have also shared personal anecdotes about the inconvenience. One user mentioned having to wait an additional 20 minutes at the checkout while calling their partner to bring a credit card after accidentally leaving theirs at home.

Walmart’s Stance on Contactless Payments

The U.S. Sun previously reported that Walmart’s reluctance to adopt contactless payment options is strategic. Walmart’s CEO, Doug McMillon, explained in an April press release that the company prefers customers to use its app.

“We would like to have the customers open our app in the store all the time,” McMillon said. He added that Apple Pay and similar services are seen as direct competitors to Walmart’s financial services ventures.

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Walmart has a joint venture with Ribbit Capital called One in the U.S. and is involved with PhonePe in India, focusing on financial services. “We’re still exploring that space and learning, so it’s a fluid situation,” McMillon noted.