How to change your EBT for the new secure card? Follow this guide
According to Marca, California’s initiative to enhance its electronic benefits transfer (EBT) cards, which provide cash and food assistance to low-income residents, has been postponed until early next year. Originally scheduled for release this summer, the new cards—equipped with security-enhancing microchips—aim to address a significant fraud issue that has been costing vulnerable families over $15 million each month.
Reasons for the Delay
According to the California Department of Social Services, the delay is due to the complexities involved in implementing the necessary technology. The updated EBT cards will make California the first state to offer the same level of fraud protection for EBT users that credit and debit card holders have enjoyed since 2015.
Addressing Fraud Vulnerabilities
Current EBT cards utilize magnetic stripes, which are susceptible to exploitation by thieves using skimming devices at ATMs, payment terminals, and gas stations. These devices can capture users’ card information, allowing criminals to drain their accounts. Many low-income residents find themselves struggling, often waiting days or even weeks to recover their stolen benefits, which can lead to missed rent payments or food insecurity.
The Impact on Families
The theft problem has been particularly acute in California, given the state’s large population and more generous social safety net programs. In Los Angeles County alone, thousands of families are affected by EBT theft each month. Over the past three years, more than $240 million in cash aid and nearly $120 million in food benefits have been reported stolen from residents.
Steps Toward Implementation
The state is working to implement new EBT cards with microchips to bolster security, but the delay has prolonged the ongoing crisis. Grocery stores and retailers are preparing their systems to accept the updated cards, with a rollout anticipated in January. The California Grocers Association and various advocates are gearing up for the transition while the state finalizes the changes.
Reporting Lost or Stolen Cards
For residents who lose or have their EBT cards stolen, it’s crucial to report the issue immediately by calling customer service at (877) 328-9677. Delaying the report may result in additional theft and un-reimbursed benefits. Similarly, if a card is damaged, residents should request a replacement as soon as possible to avoid disruptions in accessing their benefits.
